The work of OHSC is structured around the following four key areas:

1. Compliance Inspectorate, Certification and Enforcement: This programme manages the inspection of health establishments to assess compliance with national health
systems, norms and standards, certify health establishments as compliant or non-compliant with prescribed norms and standards and take enforcement action against non-compliant h
ealth establishments. This process will also consider information from the Complaints Centre and reports of the Early Warning System.

2. Health Standard Design, Analysis and Support: It provides a high-level technical, analytical and educational support to the mandate of the Office in relation to the research,
development and analysis of norms and standards; and support, capacity building and establishment of communication networks with stakeholders.

3. Complaints management and Office of the Health Ombud: It aims to consider, investigate and dispose of complaints relating to non-compliance with prescribed norms and
standards in a procedurally fair, economical and expeditious manner.

4. Corporate Services: it aims to provide the financial, human resources, IT and administrative support necessary for the OHSC to deliver on its mandate and comply with all
relevant legislative requirements.