The OHSC executes its quality assurance responsibilities in multiple ways, through:

• Conducting compliance inspections of health establishments to assess their compliance with national norms and standards, as prescribed by the Minister of Health.
• Certifying compliant health establishments and take enforcement action against those that are found to be non-compliant.
• Promoting quality healthcare by ensuring health establishments meet prescribed standards of healthcare.
• Considering, investigating and disposing of complaints relating to non-compliance with prescribed norms and standards in a procedurally fair, economical, and expeditious manner through the Office of the Health Ombud

The OHSC has a critical role to play in assuring that health establishments are certified to provide safe and quality healthcare. A certificate of compliance is a prerequisite for accreditation of health establishments to participate in the National Health Insurance (NHI) Fund.

In fulfilling its critical regulatory role, the OHSC continues to empower the public and private healthcare sectors through various consultation processes to meet the required minimum quality standards of care.